Feedback and complaints
Your feedback shapes how we work. Every message is read and responded to within five business days. Anonymous feedback is welcome.
Call 1800 035 544 to raise a complaint externally.
Our complaints process
We acknowledge
Within one business day of receiving your message we confirm it has been received.
We investigate
The right person looks into it, talks to anyone involved, and gathers the facts.
We respond
Within five business days you receive a clear response, what we found and what we will do.
We close the loop
If anything changes as a result, we tell you. Improvements are tracked, not lost.
Anonymous feedback
You do not have to give us your name or contact details. If you would like a response, leave a contact, otherwise leave it blank and we will still read and act on what you share.
External pathway
If you would prefer to raise a complaint externally, the NDIS Quality and Safeguards Commission can be reached on 1800 035 544 or through the NDIS Commission website. Using the external pathway never changes how we deliver support to you.
Accessibility
If you need this page or the complaints process in a different format, including Easy Read, call us on 0428 495 086 and we will arrange it.